Just a friendly reminder…here at Texas Flange we try to make the flange requisition and purchase experience as seamless as possible for our customers. This includes providing commodity stock pieces by the bulk load, as well as creating custom flange pieces for unique applications. Regardless of the scope of your flange inquiry, our sales and technical support staff is trained to provide you with whatever you need, even if your assigned sales member is out of the office.
All emails are monitored and answered when any individual is out of the office, so that you don’t need to hunt down a different email address in order to get your questions answered and your orders processed. Just send in your inquiry for flanges as you normally would, and we will answer back from the email address of the same representative you are familiar with. This allows your flange sales rep to review the correspondence from their own email archives when they return and gives them the ability to ensure all requirements are communicated clearly to every member of the production team.
All flange orders are digitally archived in a manner that allows for sales and support staff to make the necessary notations up through and beyond the shipping and invoicing process and as a result, all sales staff should be able to address any concerns you may have regarding your flange order.
Always remember that we at Texas Flange are working hard with our production team to review your request and provide accurate pricing and lead time as necessary.